Returns & Exchanges

At Cockatoo Grove, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day window for returns and exchanges on all eligible items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is unused to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or post office.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.