Frequently Asked Questions
Everything you need to know about shopping with Cockatoo Grove
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take between 10-21 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Cockatoo Grove ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific region.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.